COMPLAINTS
Service
We aim to offer all of our clients an efficient and effective service and we have excellent feedback from clients. We have currently had no complaints from clients, however, should there be any aspect of our service that you are not satisfied with, complaints may be made by telephone, email or in writing.
If at any time you are unhappy about any aspect of the service we provide or about our fees, please raise your concerns in the first instance with the solicitor handling your matter who will investigate your complaint. We have a procedure in place which details how we handle complaints which is available via this link.
If you are not satisfied with our handling of your complaint, you may thereafter contact the Legal Ombudsman. The contact details are as follows:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Website: www.legalombudsman.org.uk
Tel: 0300 555 0333.
E-mail@ enquiries@legalombudsman.org.uk
Normally you will need to bring a complaint to the Legal Ombudsman within 6 months
of receiving a final written response from us about your complaint. They will look at your
complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that
you have tried to resolve your complaint with us first. If you have, then you must make
your complaint to the Legal Ombudsman:
▪ Within six months of receiving a final response to your complaint to us and
▪ No more than six years from the data of act/omission; or
▪ No more than three years from when you should reasonably have known there was cause for complaint.
What to do if you are unhappy with our behaviour
Cullen Legal Limited are regulated by The Solicitors Regulation Authority. The Solicitors
Regulation Authority can help if you are concerned about our behaviour. This could be
for things like dishonesty, taking or losing your money or treating you unfairly because of
your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority or by post at Solicitors Regulation Authority, The Cube 199 Wharfside Street Birmingham B1 1RN United Kingdom.
Please click here to access our Complaints Procedure document